Privacy Policy

1. Introduction

Window Fix GTA ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website windowfixgta.ca or contact us for our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and service address when you contact us or request a quote.
• Usage Data: Information about how you use our website, including pages visited, time spent, and browser type.
• Communications: Records of correspondence if you contact us by phone, email, or through our contact form.

3. How We Use Your Information

We use the information we collect to:

• Provide and manage our window and door repair services
• Respond to your inquiries and service requests
• Send you quotes, invoices, and service updates
• Improve our website and services
• Comply with legal obligations

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, provided they agree to keep your information confidential.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Service records are typically retained for 7 years for warranty and legal purposes.

6. Your Rights (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for certain uses of your information
• File a complaint with the Office of the Privacy Commissioner of Canada

7. Cookies

Our website may use cookies to enhance your browsing experience. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some parts of our site may not function properly without cookies.

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: